Three tools became one — and order-to-ship dropped 38%

This is an illustrative scenario built from common Synergia360 workflows.

Northcote Living sells homeware across eBay, TikTok Shop and Vinted. Three storefronts meant three dashboards, three inboxes and three different ways to process a return — and the team felt every one of them at the end of a busy week.

The challenge

Orders landed in three places. A buyer who opened a dispute on eBay was invisible to the person packing TikTok orders. Returns were handled by whoever spotted them first, and a “Not as described” case could sit for two days before anyone replied.

“We weren’t slow because we were lazy. We were slow because the work was scattered across five tabs.”

What they did

The team connected all three channels to a single Synergia360 workspace:

• One order queue with auto-routing and SLA timers across every channel.
• Returns and disputes in the same place as the order — INR, SNAD and INAD cases tracked to resolution with the buyer thread attached.
• Inventory synced to every channel within seconds, so a Vinted sale couldn’t oversell the eBay listing.

The results

• Order-to-ship time fell 38% once picking stopped meaning “find the order first”.
• Disputes were answered the same day, because every case surfaced in one inbox with the order context already attached.
• No more oversells across channels during peak.

The team didn’t add headcount — they removed the tab-juggling.

Want one queue for every channel? Start your free trial and connect your first channel in under 60 seconds.